Answers to your FAQ’s
How far in advance should I order?
We recommend placing your order 24–48 hours in advance for grazing boxes. For weekend deliveries or event setups, please book 3–5 days ahead to secure your date. If you have a last-minute request, send us a message — we’ll always do our best to make it happen.
— ORDERING —
Can I order for a specific time?
Yes! We understand how stressful event planning can be. You can select your preferred delivery time at checkout, and we’ll work around it. Once your order is confirmed, we’ll send you an SMS with your final delivery window so you can plan with confidence.
Do you offer same-day delivery?
We prepare everything fresh daily, so same-day delivery isn’t always possible.
However, we understand that last-minute plans and event changes can happen — please reach out directly to check availability, and we’ll do our best to assist.
Where do you deliver?
We currently deliver across Bayside, Glen Eira, Kingston, Stonnington, and Port Phillip. If you’re just outside these areas, contact us — we may still be able to deliver for a small additional fee.
— Delivery —
When will my order arrive?
We’ll always aim to deliver as close to your requested time as possible. We will work with you to arrange the perfect drop off time. You’ll receive a confirmation SMS on the day of delivery once we’re on the way.
What happens if I’m not home?
If no one is available to receive your order, we’ll leave it in a safe location and send you a message to let you know it’s arrived. Please note that we can’t take responsibility for items after delivery.
Do you offer refunds or cancellations?
Because every graze is made fresh and styled to order, a 25% non-refundable deposit applies to all purchases. Cancellations made at least 48 hours before delivery are eligible for either a full store credit or (reflecting the retained deposit).
Cancellations made within 48 hours of delivery are not eligible for a refund.
We understand that plans can change, and we’ll always do our best to accommodate you where possible.
— Payments AND CANCELLATIONS —
How and when can i pay for my order?
All orders are paid securely online through Squarespace at the time of booking.
We accept all major credit and debit cards, and payment confirmations are sent automatically once processed.
What sizes are your grazing boxes?
We offer three different sizes of grazing boxes to suit your grazing needs;
the starter (225x225x80mm) to serve 3-5 people
the spread (359x252 x80mm) to serve 8-10 people
the soriee (558x252 x80mm) to serves 12-15 people
— Our GRAZING BOXES —
Do YOu cater to dietary requirements?
We can accommodate to a range of dietary requests that can be declared within your order form. While we take great care, please note that all boxes are prepared in a kitchen that handles allergens, and traces may still be present.
How long do your grazing boxes last?
We’ll let you know when your order has arrived so you can pop it straight in the fridge until serving. It is best to serve the same day but can be served the next day if required.
When it’s time to graze, we recommend enjoying it within 2 hours once left unrefrigerated for the best experience. The food should not be consumed after being left unfridgerated for more than 4 hours.
Do i need to make a deposit to secure my date?
Yes, once we have received your order form, confirmed availability and provided a quote, you can pay a 25% non-refundable deposit to secure your date.Your booking is confirmed once the deposit has been received.
— Our GRAZING Tables and Events —
What does the a grazing table setup include?
Our standard grazing table setup is styled directly onto your provided table using natural brown paper as a base, creating a relaxed, effortless display that’s easy to enjoy and simple to clean up.
This option is fully disposable — no pack-down is required after your event.
If you’d like to elevate your setup, you can add on premium boards, risers, or serving props for an additional styling fee.
These pieces add dimension and texture to your display and can be collected after your event.
Do I need to provide the table?
Yes — we ask that you provide a clean, sturdy table suited to the size of your graze.
If you don’t have one available, we can supply a table rental for an additional fee.
Table hire can be arranged when booking and includes delivery and collection.
When is the final Payment due?
The remaining 75% balance is due 5 days before your event. We’ll send a friendly reminder before this date to ensure you have time to finalise payment. If payment isn’t received by the due date, your booking may be cancelled and your deposit retained.
How long does setup take?
Setup typically takes 1–2 hours, depending on the size and complexity of your table.
We’ll arrive with plenty of time to ensure your setup is styled, clean, and presentation-ready before guests arrive.
We’ll coordinate timing directly with you and your venue to make everything seamless.
Can i make changes to my booking?
We understand that event details can evolve. Minor adjustments such as guest numbers, styling, or add-ons can be made up to 5 days prior to your event.
After this period, we’ll always do our best to accommodate but cannot guarantee.
Can you get up the grazing table outside?
Yes — we can set up grazing tables outdoors, provided the space is shaded, flat, and cool.
We recommend avoiding direct sunlight or windy areas to keep your graze fresh, safe, and beautifully presented.
If your event is outdoors in warmer weather, please ensure your table is located in a covered or well-ventilated area to maintain food quality.
Still Have Questions?
We understand curiosity — send us a message with your questions and we’ll get back to you with all the answers.